Legal

Privacy Policy

Last updated: 17 April 2025

Redrip Solutions Ltd (“Redrip Solutions”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (redripsolutions.com) or use our services.

This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, please contact us at sam@redripsolutions.com.

1. Who We Are

Redrip Solutions Ltd is a software development company registered in England and Wales. We are the data controller for personal information collected through this website and our services.

2. What Data We Collect

We may collect and process the following categories of personal data:

Information You Provide

  • Contact form submissions — your name, email address, and the content of your message when you use our contact form.
  • Email correspondence — any information you share when contacting us directly by email.

Information Collected Automatically

  • Usage data — pages visited, time spent on pages, referring URLs, and general interaction with our website.
  • Technical data — IP address, browser type and version, operating system, and device type.
  • Cookies — small data files stored on your device to support site functionality (see Section 7).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries submitted through our contact form or by email.
  • To provide and improve our website and services.
  • To understand how visitors use our website and optimise user experience.
  • To comply with legal obligations under UK law.
  • To detect and prevent fraud or misuse of our services.

We process your data on the following legal bases: consent (where you have given it), legitimate interests (such as improving our services and maintaining website security), and legal obligation.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are typically retained for up to 24 months. After this period, data is securely deleted.

5. Third-Party Services

We may use trusted third-party services to operate and improve our website. These providers may process certain personal data on our behalf and are contractually required to protect it in accordance with UK GDPR. Potential third-party services include:

  • Hosting providers — for website infrastructure and security.
  • Analytics services — to understand aggregated website usage patterns. Where used, these are configured to anonymise IP addresses.
  • Email services — for processing contact form submissions and communications.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. International Data Transfers

Your data is primarily processed within the United Kingdom and the European Economic Area. If any data is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements (such as standard contractual clauses).

7. Cookies

Our website may use essential cookies to support core functionality. We do not use cookies for advertising or tracking without your explicit consent. By continuing to use our website, you consent to our use of essential cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right of Access — to request a copy of the personal data we hold about you.
  • Right to Rectification — to request correction of inaccurate or incomplete data.
  • Right to Erasure — to request deletion of your personal data where there is no legitimate reason for us to continue processing it.
  • Right to Restrict Processing — to request that we limit how we use your data in certain circumstances.
  • Right to Data Portability — to receive your data in a structured, machine-readable format.
  • Right to Object — to object to processing based on legitimate interests.
  • Rights related to automated decision-making — we do not make automated decisions that significantly affect you.

To exercise any of these rights, please contact us at sam@redripsolutions.com. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Redrip Solutions Ltd
Email: sam@redripsolutions.com
United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.